Home1. Acceptance
By accessing or using Nivara you accept these Terms and the Privacy Policy. If you do not agree, do not use Nivara.
2. The Nivara platform
Nivara is a digital neighborhood platform. It may connect societies, residents, society and wing administrators, security teams, sellers, service providers, farmers, villages, advertisers, and people browsing or listing property. Nivara provides software and workflows. It does not become the seller, landlord, employer, or security contractor merely because a listing or request appears on the platform.
3. Accounts
You must provide accurate information. You are responsible for activity on your account. Keep your email and password confidential. Nivara signs users in with email and password, and may offer Google as an identity provider when configured. Society, village, or platform administrators cannot see or set your password. Nivara does not currently offer password recovery, email verification, magic links, phone OTP, or SMS. One person may hold several capabilities at once, such as resident, seller, and advertiser.
Google authentication proves only that you signed in with that Google identity. It does not grant society membership, a resident role, an administrator role, or Super Admin access. Those remain controlled by Nivara's existing membership and authorization process. Authentication methods may change in future. Do not assume password recovery will be available.
4. Society membership
A Nivara identity and society membership are distinct. Joining a society does not prove legal ownership, tenancy, or family status. A person may create a society or village and begin administering it immediately. That creator becomes Society Admin or Village Admin only for the entity they created. Nivara Super Admin reviews verification afterward. An unverified society or village is not described as verified. Authorized society or platform personnel review resident verification. Nivara does not independently certify title or occupancy.
5. External service providers
Providers may operate without being residents. Society or Wing approval controls access to the relevant society or wing. Approval is not a guarantee of skill, safety, quality, or conduct. Approval does not create society membership.
6. Marketplace
Nivara may facilitate discovery and order workflows. Sellers are responsible for accuracy, quality, availability, fulfilment, pricing, taxes, and applicable law. Historical orders keep the price and fee snapshots recorded at checkout. Online ordering for eligible food and service sellers or providers requires a configurable monthly subscription, currently ₹50/month unless Super Admin changes the platform setting, with unlimited eligible orders and no per-order Nivara fee. Enquiry-only providers do not need that subscription. Customers pay the seller directly using seller-provided UPI or QR details. Nivara does not verify those payment details.
7. Food
Food sellers and providers are responsible for food safety and other applicable law. A listing on Nivara is not a food-safety certification.
8. Services
Service providers are responsible for their work. Platform or society access does not guarantee competence or conduct.
9. Farmer and village network
Farmers and villages are responsible for product accuracy, availability, quality, pricing, fulfilment, and applicable agricultural or food law. Farmer and village registration remain free. Residents submit Farm Fresh requirements through Society Admin or Wing Admin. Ordinary residents do not directly message farmers. Authorized Society or Wing Admins may chat with farmers who have an accepted supply relationship. Farm Fresh pre-orders are demand requests. They are not a guaranteed fulfilment unless the farmer or village explicitly confirms. Nivara does not operate a delivery fleet. Farm Fresh online ordering requires an active customer subscription, currently ₹10/month unless Super Admin changes the platform setting, and only where Farm Fresh is available through an eligible accepted village or verified farmer connection. Nivara does not charge a per-order Farm Fresh fee. Customers pay the farmer directly. Nivara does not verify farmer UPI IDs or QR codes. If a society later loses eligible supply, historical subscriptions and orders remain on record; new Farm Fresh orders are blocked and no automatic refund is created.
10. Properties
Property posters are responsible for listing accuracy. Nivara does not guarantee title, ownership, tenancy, legality, availability, condition, or that a transaction will complete. Society or Wing approval only means the listing was reviewed for publication. It is not title verification, ownership verification, a physical inspection, or a guarantee of rent or deposit. Users must independently verify the owner and property, including through WhatsApp or phone, before any private payment. Nivara does not collect rent, token money, advance, or deposit.
An owner listing fee, currently ₹100 unless Super Admin changes the platform setting, is required before a listing can be submitted for approval. Owners cannot self-publish. Approved listings remain searchable for a configured period, currently 60 days from approval or publication, then expire while the record is kept. A seeker may browse and view listings for free. Contacting an owner consumes one owner-contact unlock. Each account receives a configured number of free unlocks, currently 3. After that, a seeker may buy a monthly contact package: currently ₹100/month for 25 unlocks, or ₹250/month for unlimited unlocks, unless Super Admin changes those settings. Historical per-contact unlock payments remain on record and are not sold again. Viewing, searching, and opening a listing does not consume a contact.
10A. Buy & Sell
Buy & Sell is separate from Farm Fresh, Food/Service, property, and advertising. Society-only listings are visible only to verified members of that society. The seller pays the configured society listing fee, currently ₹10 unless Super Admin changes the setting. Buyers pay ₹0 and same-society chat is free. Global listings: the first three posts in a calendar month are free with buyer contact off. The seller may pay the configured ₹10 contact-enablement fee to turn contact on. The fourth and later global posts in that month require the configured ₹10 listing fee and enable contact after confirmed payment. Buyers pay ₹0. Listings expire 30 days after publication and are then removed from discovery and cleaned from the database. Financial and audit records are retained. Do not add phone numbers, email addresses, WhatsApp/UPI details, social contact information or disguised contact information to your listing to bypass Nivara's contact system. Such content is considered an attempt to bypass Nivara's marketplace rules. If detected, the listing may be blocked and will not be published. If you deliberately choose to continue after the warning, any applicable paid posting/contact fee may be forfeited and will not be refunded under the marketplace rules.
11. Advertising
Advertisers must submit lawful, accurate material they have the right to use. Super Admin review is required. Advertisers cannot self-publish. Nivara may reject, pause, waitlist, or remove advertisements. Payment does not guarantee a slot if the society banner cap is full or approval conditions are not met. Advertising is not an endorsement. See also Advertising terms.
12. Payments
Nivara may charge platform fees configured by Super Admin. Current product categories include a food/service seller monthly online-ordering subscription, a Farm Fresh customer monthly ordering plan where Farm Fresh supply is available, a property listing posting fee, monthly property contact packages after free owner-contact unlocks, Buy & Sell seller listing and contact-enablement fees, and a monthly advertising fee. New food, service, and Farm Fresh orders do not include a Nivara per-order fee. Older invoices may still show a historical online order fee or a historical ₹10 property contact-unlock fee; those records stay historical and are not reinterpreted as a current product. Displayed amounts come from platform settings and may change. Nivara may use Razorpay or another payment provider. Users may be redirected to that provider. Live charging occurs only when that provider is configured. Until then, no live card charge is taken and subscriptions or packages are not marked active without the configured Super Admin receipt or payment-provider flow. Customer-to-seller, customer-to-farmer, and renter-to-owner payments are separate from Nivara platform fees.
13. Payment authorization
Payment providers may process card or other payment credentials. Nivara may receive transaction identifiers, amounts, and statuses needed to reconcile records. Nivara does not claim to store full card or bank account numbers.
14. Refunds and cancellations
Refunds and cancellations depend on the transaction type, seller or provider circumstances, platform policy, and applicable law. Nivara does not promise a refund for every payment. See the Refunds and cancellations page.
14A. In-app messaging
Nivara provides authenticated in-app text messaging only for authorized relationships: member and Society Admin; member and Wing Admin; Society Admin and Wing Admin within scope; authorized Society or Wing Admin and a related farmer; property seeker and owner when the seeker has an active property contact entitlement; same-society Buy & Sell buyer and seller; and global Buy & Sell buyer and seller only when the seller has enabled buyer contact. Arbitrary user-to-user messaging is not available. Ordinary residents cannot open farmer chat.
14B. Nivara Assistant
Nivara Assistant interprets a question and retrieves authorized Nivara records using the same search and entitlement rules as the rest of the product. It does not invent listings, prices, availability, contacts, payments, or verification. It does not bypass posting, payment, contact-bypass, or chat authorization rules. It is not a general-purpose chatbot and is not used to train a separate public AI model on private messages.
15. User content
You may submit profile, product, service, property, advertising, image, document, and enquiry content. You must have the right to submit it. You grant Nivara a limited license to host, display, and process that content as needed to operate the platform.
16. Prohibited conduct
You may not use Nivara for fraud, impersonation, harassment, illegal goods or services, misleading listings, abusive behavior, unauthorized data collection, security bypass, unauthorized access, malware, fake reviews, or fraudulent payments.
17. Verification
Verification statuses reflect Nivara’s process at a point in time. They may change. They are not a warranty of identity, quality, or legality.
18. Security and Gate
Society Admin may assign Security users to the whole society or to specific wings. Security may record visitor/entry requests for assigned wings and flats only. Authorized residents of that flat may receive an in-app gate approval request. If no authorized resident responds within 30 seconds, the entry is automatically approved according to society security rules. The server, not the phone countdown, decides that timeout. Nivara does not guarantee physical security, visitor identity, or that a beep/alert will play when the browser or device blocks sound. Operational gate records are kept for the current and previous calendar month and eligible older operational entries are cleaned on the 10th of each month. Required audit records may be retained. Security gate calling is an operational contact for the selected flat and is not a marketplace, property, or Farm Fresh chat entitlement.
19. Availability
Nivara may be unavailable during maintenance, faults, or third-party outages. We do not warrant uninterrupted service.
20. Third-party services
Nivara may rely on hosting, databases, payment providers, and browser notification services. Supabase currently provides authentication and data hosting. Nivara does not currently send outbound email. A payment provider such as Razorpay may be used when configured. Live charging occurs only when that provider is configured. Google may be offered as an identity provider when configured. Google proves sign-in only; it does not grant membership or administrative roles.
21. Intellectual property
Nivara’s name, software, and platform content remain Nivara’s. You retain rights in your own content, subject to the license in section 15.
22. Suspension and termination
Nivara or an authorized society administrator may restrict access according to role, society scope, and these Terms. Society administrators cannot impersonate you or set a password.
23. Limitation of liability
To the extent permitted by applicable law, Nivara is not liable for seller or farmer fulfilment, food safety, service quality, property transactions, physical security incidents, or losses caused by user content or third-party outages. Nothing in these Terms limits liability that cannot be limited under applicable law, including mandatory consumer protections.
24. Changes
We may update these Terms. The version and date appear at the top of this page. Continued use after an update constitutes acceptance of the revised Terms where permitted by law.
25. Governing law
Nivara is intended for use in India. The operating legal entity, registered address, and exclusive venue have not been finalized in this document and must not be invented here. Mandatory Indian law, including applicable consumer-protection rules, continues to apply. This section will be updated when the operating entity is confirmed.