HomeMarketplace orders
You may cancel a pending order you placed if the seller has not already accepted it, where the product allows that status change. After acceptance, cancellation and any refund depend on the seller or farmer and on applicable law. New food, service, and Farm Fresh orders have no Nivara per-order fee. Historical invoices may still include an online order fee snapshot; refund of that historical fee is not automatic.
Seller online-ordering subscription
Eligible food and service sellers or providers pay a configurable monthly subscription to accept online orders, currently ₹50/month unless Super Admin changes the setting. Enquiry remains available without that subscription. Unused calendar time is not automatically refunded if the plan expires or the seller stops taking orders.
Farm Fresh customer plan
Farm Fresh online ordering requires an active customer subscription, currently ₹10/month unless Super Admin changes the setting, and only when the resident’s society has an eligible village or verified farmer connection. If supply later becomes unavailable, historical plans and orders remain readable and no automatic refund is created. Direct produce payments go to the farmer, not to Nivara.
Property listing and contact packages
The owner listing posting fee pays for platform processing of that listing, including admin review. A rejection does not automatically create a refund. Seeker contact packages pay for owner-contact unlocks during the active monthly period. Unused contacts on the 25-contact plan do not carry forward unless Super Admin later records a different rule. Historical ₹10 per-contact unlock records stay readable. These platform-service payments are generally not refunded after a successful authorization, except where required by law or where Super Admin records a documented correction (for example a duplicate charge). Rent, deposit, token money, and other property payments are private transactions between the parties and are not collected or refunded by Nivara.
Buy & Sell
Society listing fees, paid global listing fees, and the global contact-enablement fee are seller-side platform fees. Buyers are not charged a Nivara Buy & Sell contact or listing fee. If a listing is blocked because the seller chose to continue after a contact-bypass warning, any applicable paid fee may be forfeited and is not automatically refunded. Unused free global posts do not carry forward. These payments are generally not refunded after a successful authorization, except where required by law or where Super Admin records a documented correction.
Advertising
Advertising is billed according to the approved request and, when a subscription provider is configured, may recur monthly. Payment does not guarantee a live slot if the society is at its banner cap (waitlist). If a subscription is halted or cancelled by the payment provider after retries, Nivara pauses the advertisement. Unused calendar time is not automatically refunded.
When live payments are off
If no payment provider is configured, Nivara does not take a live card charge. Super Admin may record a receipt for reconciliation. There is then nothing for a card network to refund.
How to ask
Use Support after sign-in, or Contact. Include the order or payment reference if you have one.